FAQ – Hosting

Welcome to the OptimumSolutions Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

Does OptimumSolutions have a "Control Panel" or some other utility to manage my website?

Can I add software to my account?

Can I monitor my disk space and bandwidth usage?

How much does additional bandwidth cost?

Can I upgrade my account if I need to?

Will I have unlimited access to update and make changes to my pages?

Does OptimumSolutions have a "Control Panel" or some other utility to manage my website?
Yes, OptimumSolutions features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to all your hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

Can I add software to my account?
Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, OptimumSolutions is constantly adding new and exciting software applications that can be installed automatically through the control panel at any tim

 

Can I monitor my disk space and bandwidth usage?
Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.

 

How much does additional bandwidth cost?
The bandwidth on our servers are unmetered. In other words bandwidtd usage is not measured and is for free.

Can I upgrade my account if I need to?
Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging a Support ticket and request that we contact you regarding the matter.

Will I have unlimited access to update and make changes to my pages?
You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.

Can I use my account for commercial purposes?
Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium.

Do you offer Internet access?
No, you will need local Internet access in order to access your website and retrieve e-mail from your account.

Do you require "Forced Advertising" on my website?
No, we do not require any forced advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. As long as you stay within our Policy and Guidelines, you can display anything you like.

Do you offer Windows based hosting?
Not at this time. OptimumSolutions currently runs all Linux based servers. If you are interested in running windows based hosting please visit our sister company Midphase.

Which domain name extensions are available?
You have the choice of registering a .co.za, .com, .net, .org, .info, za.net, za.org, .org.za, .co.uk, .org.uk or a .biz domain name.

Does OptimumSolutions register the domain name, in the owners' name?
Yes. Once you have paid the once off setup fee, the domain is yours. OptimumSolutions manages the domain for you.

I have submitted a transfer request for my domain name. Will you accept the transfer ticket?
Yes. If your account is paid up and we have received a written request from you

Can I host a domain name not listed above?
Yes, provided you register your own domain name.

I have transfered my domain name, why are you still billing me?
You still have to cancel your services with us. You have to give us 30 day notice.

How do I add additional domains to my existing account?
You need to complete a new hosting application form for each new domain.

How do I accept a .co.za update request (also know as a COZA Ticket)?
The update request email contains all the information. You may also consult our "How to accept a .co.za ticket" guide.

What are the DNS servers I need to use if I am going to transfer or register my own domain name?
Once we have received your application and we have configured your services, we will send you an email containing the correct DNS servers to use.

How long does it take to register a .co.za domain name?
A .co.za domain name is usually registered within an hour and then takes about 8 – 24 hours to propagate around the world.

How long does it take to register a .org.za domain name?
A .org.za domain name is usually registered within 12 hours and then takes about 8 – 24 hours to propagate around the world.

How long does it take to register a .com, .net, .org, .info or .biz domain name?
A .com, .net, .org, .info or .biz domain name is usually registered within an hour and then takes about 8 – 48 hours to propagate around the world.

How long does it take to register a .co.uk or .org.uk domain name?
A .co.uk or .org.uk domain name is usually registered within 12 hours and then takes about 8 – 48 hours to propagate around the world.

How long does it take to register a .za.net or .za.org domain name?
.za.net or .za.org domain names are free domain names. The registration of these domain names, may take as little as 3 days but usually takes 14 days. We have seen cases where it took 3 months to be registered.